Privacy Policy:
H2O Heating Engineers

At H2O Heating Engineers, we’re committed to protecting your privacy and being transparent about how we collect, use, and safeguard your information. This policy outlines the types of data we collect, how we use it, and your choices regarding that data.

What Information Do We Collect?
We may collect personal information from you when you:

• Fill out a form or contact us via the website
• Book a quote, request a call-out, or schedule a service
• Respond to a survey, promotion, or communication (such as email)
• Interact with our site through cookies or browsing behaviour

You may be asked to provide your name, email address, postal address, phone number, or other relevant details when booking services or making enquiries.
We do not store credit card details or share your personal information with third parties.

How Do We Use Your Information?
We use your information to:

• Respond quickly to your enquiries and provide customer support
• Schedule and manage heating and plumbing services
• Improve your website experience based on your preferences
• Process any transactions or service bookings
• Send important service updates or occasional news, if you’ve opted in

We only contact you for marketing purposes if you’ve given your consent.

How Do We Protect Your Information?
We implement a range of security measures to ensure your personal data remains protected. Your details are accessible only to team members with authorised access, and they are required to keep the information strictly confidential.

Do We Use Cookies?
Yes. Like most websites, we use cookies to enhance your browsing experience. Cookies help us:

• Understand how visitors use our site
• Remember your preferences for future visits
• Improve our services based on anonymous usage data

You can manage your cookie settings in your browser at any time. Please note that turning off cookies may limit some features of our website.

Third-Party Links
Our website may contain links to third-party websites. These sites have separate privacy policies and we are not responsible for their content or practices. However, we welcome feedback if any link appears outdated or inappropriate.

Changes to This Policy
We may update this policy from time to time. Any changes will be posted on this page with the modified date noted below. Last updated: 08/05/2025

Your Consent
By using our website, you consent to the terms of this Privacy Policy.

Online Policy Only
This privacy policy applies only to information collected through our website and not to data gathered offline or through other communication channels.

Questions?
If you have any questions about this privacy policy or how we handle your data, feel free to contact us.